Question 1
At 01:20, a caller identifies himself as the alarm company's technician. He knows the client's name and says an urgent repair requires the guard to disclose the alarm-disarm code. He offers a callback number, but no repair appears on the approved schedule. Which response verifies the request without exposing the code?
Show answer & explanation
Correct answer: D - Keep the code private and contact the alarm company through the site's approved directory.